What To Do If Amazon Orders Don't Arrive

2018 Package Theft Statistics

Right off the bat, you're probably worried that your package was stolen.

Sadly, package theft is becoming more and more common in America. According to a 2017 package theft report, 31% of 1000 survey respondents stated that they had personally experienced package theft.

Package theft is such a well-known problem that over half of those respondents also said they had changed their plans just to make sure they were home to receive a package...even though they didn't have to sign for it.

Our own 2019 package theft statistics for northern Boston suburbs suggest that almost 20% of people have had their packages stolen or mysteriously disappear.

Though stolen package reports are piling up, police have admitted that the crime is difficult to combat. For example, Denver, CO has only a 7% arrest rate for so-called porch pirates.

If you're tired of stolen packages and missed delivery attempts, you may want to consider using a package receiving service. You can skip ahead to the end of the article if you're interested in learning more about this.

What to do if Amazon orders don't arrive

Let's start by saying that, just because your order hasn't arrived does not automatically mean you're dealing with a stolen package. There are a few different scenarios to consider, so feel free to skip ahead to whichever applies to you.

If you know for a fact that your package was stolen, skip ahead to "Amazon package stolen from doorstep".

Amazon order says delivered but not received

Mistakes happen. If your Amazon order shows as delivered but you haven't received the package, it may be been delivered to the wrong address.

In this case, first check that the shipping address you used for your package is correct. If the delivery service took a picture of the package after delivery, you should also verify that the picture is actually of your home (and not your neighbor's).

If the address is correct, there are a few other you things should do:

  1. Check with your family and/or roommates to make sure they didn't receive the package and move it. If you know your neighbors, you may want to check with them as well.
  2. Look around your household and porch area. Sometimes delivery services will leave packages on your porch...more on that below.
  3. If you live in an apartment building, check your lobby, package lockers, and mailbox. You can also try asking the office -- they may have moved the packages temporarily. The office can also open package lockers for you and verify that the delivery service didn't place your package in the wrong locker (which has been known to happen).
  4. Search for a notice of attempted delivery, such as a UPS InfoNotice. If you live in an apartment building, this may be posted on the front door of your lobby. The notes will often say something like "Sorry we missed you".

Finally, wait 36 hours. On rare occassions, packages can be marked as "delivered" up to 36 hours before they actually arrive. You can learn more by visiting Amazon's official article: Find a Missing Package That Shows As Delivered.

If you've waited 36 hours and still haven't received your package, scroll down to "36 hours after my order was marked delivered, I still haven't received it".

Don't want a package delivered to your house? Use our package receiving service.

Learn More

I found a UPS InfoNotice!

If this is your first time getting one of these, we're sorry in advance. Here's the first piece of advice: read the UPS InfoNotice.

Second piece of advice: don't miss a delivery three times. UPS will attempt a delivery three times before dropping your package off at a UPS access point.

What is a UPS access point, you may ask? According to UPS, a UPS Access Point is a UPS-affiliated retail location offering convenient package drop-off or delivery near your home or work.

According to everyone else, they're kind of a pain. We're not saying they were specifically designed by Satan to punish you, but there seem to be a fair share of UPS access point complaints floating around.

UPS Access Point complaints

Read more about UPS InfoNotices by visiting UPS's official article: What to do if you receive a UPS InfoNotice.

36 hours after my order was marked as delivered, I still haven't received it

Go to the Amazon Contact Us Help page, then follow these steps:

  1. If necessary, click on "Your Orders" to display your current orders.
  2. On the "Contact Us" page, click the "An Order I Placed" button.
  3. Amazon will show you one of your recent orders. If that's not the order you want to see, click the "Choose Different Order" button.
  4. Once you've selected the order that you haven't received, scroll down to "Tell us more".
  5. From the drop down menu, select "Where's my stuff".
  6. In the new dropdown menu that appears, select "Tracking shows delivered but package not received".

Amazon where's my package

After you make this final selection, Amazon will prompt you to talk with someone over the phone or via chat to resolve the issue. By most accounts, Amazon is pretty good about processing your claim quickly.

You may have also heard that Amazon will offer a free month of Amazon Prime if your package doesn't arrive on time. While this used to be true, Amazon seems to have quietly removed that policy in the fall of 2018.

Amazon package stolen from doorstep

So you're positive that your package has been stolen.

Maybe you have a video doorbell that captured the porch pirate in the act. Or you just have a good neighbor who saw the package thief making off with your new Instant Pot. Or maybe you've just exhausted all other options.

Lucky for you, Amazon handles many stolen items the same as if they were marked delivered (but not received).

If your package contains a product sold by Amazon Global Store or a Marketplace item delivered through Amazon Prime, you can follow the same 6-step process outlined above to get a replacement item.

However, if your product was sold and shipped through a third-party seller, you may need to contact the seller to report your stolen package.

Don't worry too much, most third-party sellers are easy to work with. The last thing they want is a disgruntled customer.

And on the off chance that you encounter an unpleasant third-party seller, you're probably protected by the Amazon A-to-z Guarantee.

Where can I have a package delivered other than my house?

At this point, most people get understandably frustated. If you order things online (which most people do), package theft is a constant worry.

But if you decide to require signatures for all of your deliveries, you'll always need to be home to receive them in person. Which sort of reduces the convenience of online ordering.

Always Home Delivery offers a package receiving service to solve these problems. We receive your packages for you at our address, then deliver them to your doorstep at a time of your choosing. Currently, our services are only offered in Massachusetts.

If you're located in another state and you're interested in using our services, get in touch and let us know! If we get enough interest from a new region, we may begin offering our services there.